Terms of Sale
Last updated: [DATE]
These Terms of Sale apply whenever you buy a product from MyShadez through myshadez.com. They sit alongside our Terms & Conditions and Privacy Policy, which also apply to your use of the site. Please read them before ordering. By placing an order you accept them.
MyShadez is operated by [REGISTERED COMPANY NAME], licence number [TRADE LICENCE NO.], [EMIRATE], United Arab Emirates. You can reach us at contact@myshadez.com.
1. Who can order
You must be at least 18 years old and able to enter into a binding contract. By ordering, you confirm that the payment method you use belongs to you and that the delivery details you give us are accurate and complete.
2. Products and shade descriptions
We describe every shade as accurately as we can, including its depth and undertone. Please bear in mind that colours appear differently on different screens, and that skin tone changes with season, lighting and skin condition. A shade shown on our site is a close representation, not an exact colour reproduction.
Our Foundation Finder offers guidance based on what our community has reported. It is a recommendation, not a guarantee that a particular shade will suit you.
3. Prices and VAT
- Prices are shown in UAE dirhams (AED).
- Prices are inclusive of UAE VAT at 5% where applicable. [ADJUST IF NOT VAT-REGISTERED]
- Delivery charges are shown separately at checkout before you pay.
- For international orders, customs duties or import taxes may apply and are explained in our Shipping & Delivery policy.
We take care to price accurately, but if a product is listed at an obviously incorrect price we may cancel the order and refund you in full rather than fulfil it. We will always contact you first.
4. How an order is made and accepted
Adding an item to your basket is not an order. When you complete checkout and pay, you are making an offer to buy. We will send an acknowledgement email confirming we have received your order. That is not yet acceptance.
The contract between us is formed when we send you a dispatch confirmation. If we cannot fulfil your order (for example, an item is out of stock, we cannot verify payment, or we cannot deliver to your address) we will tell you and refund any amount you have paid in full.
5. Payment
We accept the payment methods shown at checkout. Payment is processed by our payment provider through a secure hosted page; we do not see or store your full card details. Your order will not be dispatched until payment has cleared.
6. Delivery
Delivery times, charges and areas are set out in our Shipping & Delivery policy, which forms part of these Terms. Estimated delivery times are estimates and not guaranteed, though we will always tell you promptly if something is delayed.
Risk in the products passes to you when they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.
7. Cancellations, returns and refunds
Because cosmetics are hygiene-sensitive, returns are subject to specific conditions. Please read our Refund & Returns policy, which forms part of these Terms and explains your rights, the return window, and what we can and cannot accept back.
8. Skin, allergies and safe use
Always read the ingredient list before use, and patch-test a small amount on your inner arm before applying to your face, particularly if you have sensitive skin or known allergies. If you experience irritation, stop using the product and seek medical advice. Nothing on our site is medical or dermatological advice.
If you believe a product has caused a reaction, please contact us at contact@myshadez.com so we can help and record it.
9. Our liability
To the fullest extent permitted by applicable law, our total liability to you in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing in these Terms excludes or limits liability that cannot be excluded under UAE law, or your mandatory rights as a consumer, including under UAE consumer protection legislation.
10. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, including courier disruption, customs delays, extreme weather, or supply interruptions. If such an event occurs we will contact you as soon as possible and, where the delay is substantial, offer you the choice of waiting or cancelling for a full refund.
11. Governing law
These Terms of Sale are governed by the laws of the United Arab Emirates as applied in the Emirate of [EMIRATE], and the courts of [EMIRATE] have exclusive jurisdiction. This does not affect any mandatory consumer protections you have under the laws of your country of residence.
12. Contact
Questions about an order or these Terms: contact@myshadez.com.