Shipping & Delivery
Last updated: [DATE]
Every order is packed by hand by us in Dubai. This page explains when it will reach you, what it costs, and what happens if something goes wrong along the way.
1. Processing time
Orders placed before [2pm GST] on a working day are usually dispatched the same or next working day. Orders placed at weekends or on public holidays are dispatched on the next working day. You will receive a dispatch email with tracking as soon as your parcel is on its way.
2. Delivery within the UAE
- Dubai: typically [1–2] working days
- Other emirates: typically [2–4] working days
- Delivery charge: AED [25], free on orders over AED [200]
3. International delivery
We currently ship to [COUNTRIES], sent from Dubai by [COURIER].
- Estimated transit: [5–10] working days once dispatched
- Delivery charge: calculated at checkout by destination and weight
Customs and import charges. International orders may be subject to customs duties, import taxes or handling fees in the destination country. Where these are collected at checkout we will say so clearly. Where they are not, they are payable by you on delivery and are outside our control. We are required to declare the true contents and value of every parcel.
4. Addresses
Please check your delivery address carefully before paying. We cannot change an address once an order has been dispatched. If a parcel is returned to us because the address was incomplete or nobody was available to receive it, we will contact you. A redelivery charge may apply.
5. Tracking your order
Every order is sent tracked. Your dispatch email contains the tracking number and a link. If tracking has not updated for several days, email us at contact@myshadez.com and we will chase it with the courier on your behalf.
6. Delays
Delivery estimates are estimates, not guarantees. Courier disruption, customs inspections, extreme weather and public holidays can all add time. We will always tell you if we know your order is delayed, and if a delay becomes unreasonable you may cancel for a full refund under our Refund & Returns policy.
7. Lost or damaged parcels
If your parcel arrives damaged, photograph it before opening if you can, and contact us within [7] days. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full. You are not expected to deal with the courier yourself. That is our job.
8. Heat and storage
Foundation is sensitive to prolonged heat. In summer, we recommend collecting your parcel promptly rather than leaving it in direct sun, and storing your foundation out of direct sunlight at room temperature.
9. Contact
Any question about a delivery: contact@myshadez.com.